How can we help?
Find answers about creating, selling, and buying on Genesize.
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Getting started
Set up your account, fix sign-in issues, and get support.
Creating products
Find projects, import and export ebooks, or resume an AI draft.
Storefront and payments
Set up Stripe, publish products, and help customers get their orders.
- Connect Stripe to your storefront
- Publish a product and share its sales page
- Add a product to the Genesize Marketplace
- Understand fees on a sale
- Create a discount code or launch sale
- Create and publish a product bundle
- Fix Stripe setup when your store can’t take payments
- Help a customer who didn’t get their purchase email
Purchases and downloads
Find an order, check a payment, or contact a seller.
Plans and credits
Manage your subscription, look up charges, and check credits.
Communities and email
Manage memberships, check lesson access, and troubleshoot campaigns.
Still need help?
Tell us what you were trying to do and where you got stuck.