Get a fresh link
If your purchase page shows Get a fresh access link, enter your Purchase email and choose Email my access link. You can also request a link from My purchases.
Find the file in your purchase
On the purchase page, choose Download PDF or Download EPUB when your ebook includes both. PDF keeps the page layout. EPUB lets you resize text in a reading app. For files the seller attached, open the product and look under Included downloads.
Ask for help with the product
Use the seller’s contact link on the purchase page or the support address in your receipt if a file is missing or damaged. Include the product name and checkout email so the seller can look up the order.
Sellers can open the order in Storefront → Orders to check payment, access, and email delivery. An eligible order shows Resend access email.