Check a payment that’s still pending

Check the purchase you already started

1. Keep the purchase page or its link. Genesize waits for confirmation from Stripe before opening the product.
2. If you see Check payment again, select it. If your card shows a charge, check with the seller before trying checkout again.
3. When your purchase is ready, open it on that page or use the private link in your purchase email. Check your inbox and spam folder.

If you still can’t access the product

Use My purchases with the email you entered at checkout to look for your order. If the payment still shows as pending or the order is missing, use the seller’s contact link. Share the product name, checkout email, and approximate purchase date.

Keep your card details and private purchase link to yourself.