Ask about a refund for a product or membership

Contact the seller

1. Open your purchase or membership email. For a digital product, you can also open its purchase page and use the seller’s contact link.
2. Share the product or membership name, the email you used at checkout, the purchase date, and what happened. If you have an order number, include it.
3. Ask the seller about the refund terms for that purchase. The creator sets the terms for their own products and memberships.

If you cancel a community membership, cancellation stops future renewals at the confirmed date. It does not automatically refund a payment.

If the charge was for Genesize itself

If you were charged for a Genesize plan or AI credits, open Plans & billing from your profile menu and choose Manage billing & invoices. Use Genesize support for questions about those charges.