Look up the charge
- In Studio, open your profile menu and choose Manage subscription or Plans & billing.
- Choose Manage billing & invoices when available. For a one-time credit purchase, also check your email for the receipt.
- Compare the amount and currency on the invoice or receipt with your bank statement. Check the plan or credit purchase listed, and any discount and tax shown.
Check your trial and renewal dates
An eligible trial renews on the plan you chose unless you cancel before the trial ends. Check the dates and cancellation status in Plans & billing. To stop future renewals, choose Cancel trial or Cancel subscription when available and complete the confirmation steps.
If the charge still looks wrong, ask support to review it. Share the charge date, amount, currency, and invoice number if available. Keep your full card number and bank credentials private. For a product bought from a creator, contact the seller using the details in the purchase email.