Start a support chat
- Sign in to Studio. Open the profile menu at the top right and select Support chat.
- Describe what you’re trying to do and the step where you got stuck. Include the error text if you see one.
- To ask for a representative, type Talk to a person and send it. You can leave the panel open or return later. The team’s reply appears in the chat and Genesize sends an email copy.
Get an email copy
Choose End & email chat to finish the conversation. Genesize sends the transcript to your verified account email. Check your spam folder if it doesn’t arrive.
Keep passwords, security codes, private purchase links, and card details out of the chat. If you can’t sign in, use the Contact support link below.