Check how you signed up
- If you signed up with Google, choose Continue with Google and select the same Google account.
- If you signed up with email and a password, check the spelling of the address you entered. Look in your spam or junk folder and search for Genesize.
- If the sign-in page offers Resend verification email, use it to get a fresh link. For a password reset, choose Forgot your password?, then Send recovery link.
Open the newest message
If the link has expired, request a fresh one and open the link in the newest email. For a password reset, enter and confirm your new password, then choose Update password.
If the security check on the sign-in page is still loading, give it a moment and refresh if it gets stuck. If you contact support, include the sign-in method and any error text. Keep your password, codes, and private links to yourself.