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Genesize

Find a missing product or workspace

Check your account, switch to the workspace where you saved your draft, and look for archived projects.

Check your account and workspace

  1. Open Studio with the same email or Google account you used when you created the product.
  2. Open the workspace selector above the left navigation. Choose the workspace where you created the product. Yours marks a workspace you own. Operator marks a workspace you were invited to.
  3. Under Products, open My products and look for your draft or published project.

Check Archived projects

In My products, open Archived projects if it’s available. If you find the project there, use Restore project when you have an available project slot.

If an invited workspace is missing, ask its owner to check your access. If a project is still missing, contact support with the workspace name, project title, and when you last saw it.

Open My products

Still need help?

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