Check why a community lesson or download is locked

Check your access as a member

1. Sign in to the account you used to join. Open My memberships, select the community, and go to Classroom.
2. Find the course or file and read the access message. If the resource is locked, choose Review membership access to open Manage Membership.
3. For a course that opens lesson by lesson, choose Read resource to use the lessons already available. Downloads open after all lessons in that course have been released.

Check the tier and schedule as the creator

1. Open the community in Studio and go to Plans & resources. Select the member’s tier and check which published product edition is included.
2. Check Release for the whole course. If Lesson-by-lesson schedule is available, open it and select Preview schedule. Enter an example membership start time and how many days later to preview.
3. Use Save tier and publish the reviewed draft to apply changes to new enrollments. When checking an existing member, use the edition and schedule they agreed to when they joined.

A lesson opens at or after the whole course’s release. Days after activation are counted from the start of membership access.