Fix a manuscript that won’t import or has missing chapters

Check the source file

1. In Studio, choose Add product, then Import an editable manuscript.
2. Choose Upload a file for a DOCX, PDF, EPUB, ODT, RTF, HTML, Markdown, or TXT file up to 20 MB. Export Google Docs, Apple Pages, and older Word files as DOCX first.
3. Try selecting text in the PDF. If the pages are scans, use a searchable copy or choose Paste text, then Preview chapters.
4. If the EPUB is protected, use an unlocked copy you own or have permission to edit.

An editable manuscript takes a saved project slot. Importing it uses no AI credits.

Fix the chapter breaks

1. Under Review your import, check the order and the start of each chapter. The ebook uses your Genesize layout, so pay extra attention to breaks from a PDF.
2. If the import puts several chapters together, add clear chapter headings to the source and try again, or choose Create editable project to fix the breaks in Studio.
3. Open Content. Use Split chapter, Merge with next, Move up, or Move down where needed, then check the new chapter order in your export.

Restore missing images

DOCX imports can include up to 12 embedded PNG, JPEG, or WebP images, up to 4 MB each.

1. If an image failed to upload, choose Retry image import. You can also choose Open ebook to keep working with the text and images already saved.
2. Open Content and find Chapter images in the chapter. Choose Add image for any missing picture you still need, add a description, and choose Mark skipped images reviewed when that chapter is ready.