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Fix Stripe setup when your store can’t take payments

Check your Stripe connection, finish verification, and find what’s blocking a paid product.

Check payments and payouts

  1. As the workspace owner, open Storefront → Settings → Payments. Choose Refresh status if it’s available.
  2. If you see Stripe setup incomplete, choose Continue Stripe setup and complete the steps Stripe shows. Use the same button if your original setup link expired.
  3. If you see Stripe is reviewing your details, check your Stripe account for any requests. Return to Genesize and choose Refresh status after the review.

Ready to sell means both Payments and Payouts are enabled. To check a payout to your bank, choose Manage Stripe account.

Return to your product

If Payments and Payouts are enabled, choose Continue product launch when shown. Otherwise, open your product → Publish & sell → Review & publish. Complete any remaining steps shown there.

Open payment settings

Still need help?

Tell us which step you reached and what happened next.

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