Check why an email campaign is blocked or still queued

Check the sender and audience

1. Open Email campaigns in Studio, choose Campaigns, and open the draft. Under Audience, check that your filters match the contacts you meant to reach.
2. Open Review and choose Check email & audience. Look at Eligible recipients and the listed setup issues. Marketing sends go to subscribed contacts who can receive email.
3. If a sender setup issue appears, open Settings and review the From address. Return to the draft and use Send test to check the message in your own inbox.

See why a campaign is waiting

1. On Overview, check Your sending queue for pending, due, paused, or review items. In the campaign’s Review tab, check Sending estimate for the earliest possible timing and any limits.
2. Under Your email capacity, check the remaining monthly marketing allowance and reset date. If you reached the limit, choose a smaller eligible audience for an unsent draft or schedule it after the reset.
3. If marketing sending is paused for a list-quality review, review the contacts and reach Genesize support before sending again. If you’re on a trial, prepare the draft and send after the first successful payment on an eligible plan.

The sending estimate shows when the queue could process the campaign. Inbox delivery can happen later.